Withdrawal Policy
Right of Withdrawal
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
The withdrawal period is fourteen days:
For service contracts: from the date the contract is concluded.
For sales contracts: from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
For contracts involving multiple goods ordered in a single order and delivered separately: from the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item.
For contracts involving goods delivered in several consignments or pieces: from the day on which you, or a third party designated by you who is not the carrier, takes possession of the final consignment or piece.
To exercise your right of withdrawal, you must inform us:
MK Trading GmbH
Oberdorfstrasse 33
79424 Auggen
Germany
Email: verkauf@roaring-dragon.com
by means of a clear statement (for example, a letter sent by post or an email) informing us of your decision to withdraw from this contract.
You may use the attached model withdrawal form, although this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including standard delivery charges (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen (14) days from the day on which we receive notification of your withdrawal.
We will use the same means of payment for the reimbursement as you used for the original transaction unless expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.
Additional Provisions for Sales Contracts
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods without undue delay and in any event no later than fourteen (14) days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
All returns must be sent to:
Fulfillment Gustav GmbH
c/o MK Trading GmbH – RETURNS
Gammertinger Str. 33
88499 Riedlingen
Germany
Additional Provisions for Service Contracts
If you requested that services begin during the withdrawal period, you must pay us an amount proportional to the services already provided up to the point at which you informed us of your exercise of the right of withdrawal, compared with the total scope of services covered by the contract.
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